This time of year, shoppers complain about the “stressful” holiday shopping period…. But who thinks about the stress on-line retailers go through during this holiday period? We do!
Holiday shopping accounts for a significant percentage of annual revenue for many retailers, which means making or breaking the year. Because of this, on-line retailers are stressed out and very carefully monitor their eCommerce storefronts spikes in site traffic, transactions and overall site health.
Here at Magento we understand these are critical times for our Enterprise and Professional Edition merchants and Solution Partners and we are ready to help. We are on full alert from now through the end of the year to help you if necessary:
Be assured that our support team will be readily available during Thanksgiving from 8am CET – 6pm PST on Thanksgiving Day, November 25 and Friday November 26.And in addition we will be monitoring our support system and alerts for any critical issues that arise during off hours.
In addition in the past few months we have made significant headway in creating a robust support organization.
We have:
Tripled our support team with fantastic people around the globe with the objective of better communications and resolutions.Just completed the installation of a new state of the art ticketing system and we can now get real time visibility and metrics.Just added a new support center expanded our talent in other centers including adding new people to our Los Angeles support center. Now we have support personal and offices in California, Texas, South America, Europe and we have more to go. Our goal is to create global coverage.Currently testing and implementing chat support.Further scaling our talent to expand our hours of operations and resolution time.… more to come!
We wish you a successful holiday shopping season and look forward to being at your side with any support issues. Happy holidays!
With the help of Magento, you can get a feature rich and user friendly online store. It is highly flexible and offers immense functionality to the users. This is the reason why Magento has gained so much popularity.
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